tag:monnify.statuspage.io,2005:/historyMonnify Status - Incident History2024-03-27T17:08:19+00:00Monnifytag:monnify.statuspage.io,2005:Incident/203797202024-03-27T17:08:19+00:002024-03-27T17:08:19+00:00DOWNTIME - GTBANK PAYMENTS<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:08</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:29</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />Please be informed that we are not receiving notifications from GT Bank at the moment. This affects payments (collections) via GT Bank accounts.<br /><br />It has been escalated to GT Bank.<br /><br />We are following up with them and will let you know once this is resolved.</p>tag:monnify.statuspage.io,2005:Incident/203759852024-03-27T12:36:58+00:002024-03-27T12:36:58+00:00DOWNTIME - STERLING BANK PAYMENTS<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:36</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:06</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />Please be informed that we are not receiving notifications from Sterling bank at the moment. This affects payments (collections) via Sterling bank accounts.<br /><br />It has been escalated to Sterling bank.<br /><br />We are following up with them and will let you know once this is resolved.</p>tag:monnify.statuspage.io,2005:Incident/203186492024-03-21T11:17:33+00:002024-03-21T11:17:33+00:00FIDELITY BANK ACCOUNT RESERVATION TEMPORARILY SUSPENDED<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:17</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />We regret to inform you that the generation of new reserved accounts for Fidelity Bank has been temporarily suspended due to degraded performance from the bank. During this period, it will not be possible to create new Fidelity Bank virtual Accounts.<br /><br />Fidelity Bank has been notified about the issue, and they are diligently working to address it.<br /><br />In the meantime, please note that other banks such as Moniepoint MFB, Wema, Sterling, and GTB are operating normally.<br /><br />We appreciate your patience and understanding.<br /><br />Best regards,</p>tag:monnify.statuspage.io,2005:Incident/202937592024-03-20T06:48:44+00:002024-03-20T06:48:44+00:00DOWNTIME - GTBANK CARD PAYMENTS<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:48</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:09</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />Kindly be informed that there may be challenges in processing payments made with GTBank cards. We have escalated the issue to the card processor and are actively pursuing a swift resolution. <br /><br />We appreciate your patience and understanding. In the meantime, all our alternative payment channels remain operational.<br /><br />Best Regards,</p>tag:monnify.statuspage.io,2005:Incident/202715372024-03-15T19:42:11+00:002024-03-15T19:42:11+00:00DOWNTIME - WEMA BANK PAYMENTS<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>19:42</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:43</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />Please be informed that we are not receiving notifications from Wema Bank at the moment. This affects payments (collections) via Wema Bank accounts.<br /><br />It has been escalated to Wema Bank.<br /><br />We are following up with them and will let you know once this is resolved.</p>tag:monnify.statuspage.io,2005:Incident/202424992024-03-14T17:21:15+00:002024-03-14T17:21:15+00:00Downtime - Sterling Bank Payments<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:21</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:04</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />We are currently experiencing delays in transactions made to Sterling Bank. This affects collections via Sterling Bank virtual accounts as well as disbursements to Sterling Bank account numbers.<br /><br />The bank has been informed, and we are following up on a resolution.</p>tag:monnify.statuspage.io,2005:Incident/202416992024-03-14T11:01:41+00:002024-03-14T11:01:41+00:00DOWNTIME - WEMA BANK PAYMENTS<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:01</var> GMT</small><br><strong>Resolved</strong> - This issue has been resolved</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:23</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />Please be informed that we are not receiving notifications from Wema Bank at the moment. This affects payments (collections) via Wema Bank accounts.<br /><br />It has been escalated to Wema Bank.<br /><br />We are following up with them and will let you know once this is resolved.</p>tag:monnify.statuspage.io,2005:Incident/202314222024-03-13T10:08:06+00:002024-03-13T10:08:06+00:00DOWNTIME - GTBANK CARD PAYMENTS<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:08</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>06:58</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />Kindly be informed that you may experience challenges receiving payments via cards. The issue is currently being investigated with the card processor.<br /><br />Resolution is ongoing and an update would be provided once available.</p>tag:monnify.statuspage.io,2005:Incident/202256832024-03-12T14:52:03+00:002024-03-12T14:52:03+00:00DOWNTIME - GTBANK CARD PAYMENTS<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:52</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:monnify.statuspage.io,2005:Incident/201834522024-03-07T12:41:16+00:002024-03-07T12:41:16+00:00INABILITIY TO RESERVE MONNIFY ACCOUNT<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:41</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:45</var> GMT</small><br><strong>Investigating</strong> - Dear Partners, <br /><br />We are sorry to inform you that we are experiencing a downtime across our reserved account service. This is affecting reserved account generation via the API and the Monnify dashboard.<br /><br />Our technical team is currently working on this, and updates will be shared on resolution progress.</p>tag:monnify.statuspage.io,2005:Incident/201766602024-03-07T07:34:12+00:002024-03-07T07:34:12+00:00INABILITIY TO RESERVE MONNIFY ACCOUNT<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:34</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:52</var> GMT</small><br><strong>Investigating</strong> - Dear Partners, <br /><br />We are sorry to inform you that we are experiencing a downtime across our reserved account service. This is affecting reserved account generation via the API and the Monnify dashboard.<br /><br />Our technical team is currently working on this, and updates will be shared on resolution progress.</p>tag:monnify.statuspage.io,2005:Incident/201127752024-02-29T20:19:37+00:002024-02-29T20:19:37+00:00SERVICE DEGRADATION- DISBURSEMENT/ ACCOUNT TRANSFER<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>20:19</var> GMT</small><br><strong>Resolved</strong> - Dear Partners,<br /><br />This incident has been resolved.<br /><br />Thank you for your understanding.<br /><br />Regards,</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>19:44</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />We regret to inform you that we are currently experiencing suboptimal performance on our disbursement service. You may experience some delays while attempting transfers from your wallet to other bank accounts.<br /><br />Our technical team is working on this and we will keep you updated on our progress. Meanwhile, all other payment channels are fully functional.<br /><br />Our sincere apologies for any inconvenience.<br /><br />Regards.</p>tag:monnify.statuspage.io,2005:Incident/200009602024-02-16T16:50:41+00:002024-02-16T16:50:41+00:00Downtime - Sterling Bank Payments<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:50</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:11</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />We are currently experiencing delays in transactions made to Sterling Bank. This affects collections via Sterling Bank virtual accounts as well as disbursements to Sterling Bank account numbers.<br /><br />The bank has been informed, and we are following up on a resolution.</p>tag:monnify.statuspage.io,2005:Incident/199564392024-02-10T19:20:07+00:002024-02-10T19:20:07+00:00SERVICE DEGRADATION- DISBURSEMENT/ ACCOUNT TRANSFER<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>19:20</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>16:40</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />Please be informed there is currently an issue with the central transfer processor for banks (NIBSS). You may experience some failures while attempting transfers from your wallet to other bank accounts. <br /><br />We're currently engaging NIBSS on getting the issue resolved and would provide updates on resolved.<br /><br />We apologize for the inconvenience this may cause.</p>tag:monnify.statuspage.io,2005:Incident/199482702024-02-09T15:47:49+00:002024-02-09T15:47:49+00:00DOWNTIME - GTBANK PAYMENTS<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:47</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:33</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />Please be informed that we are not receiving notifications from GT Bank at the moment. This affects payments (collections) via GT Bank accounts.<br /><br />It has been escalated to GT Bank.<br /><br />We are following up with them and will let you know once this is resolved.</p>tag:monnify.statuspage.io,2005:Incident/199043392024-02-04T07:43:32+00:002024-02-04T07:43:32+00:00DOWNTIME - WEMA BANK PAYMENTS<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>07:43</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>05:45</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />Please be informed that we are not receiving notifications from Wema Bank at the moment. This affects payments (collections) via Wema Bank accounts.<br /><br />It has been escalated to Wema Bank.<br /><br />We are following up with them and will let you know once this is resolved.</p>tag:monnify.statuspage.io,2005:Incident/198163002024-01-24T10:56:48+00:002024-01-24T10:56:48+00:00DOWNTIME - WEMA BANK PAYMENTS<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:56</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:35</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />We are currently experiencing delays in transactions made to Wema Bank. This affects collections via Wema Bank virtual accounts as well as disbursements to Wema Bank account numbers.<br /><br />The bank has been informed, and we are following up on a resolution.</p>tag:monnify.statuspage.io,2005:Incident/198057032024-01-23T21:05:21+00:002024-01-23T21:05:21+00:00DOWNTIME - FIDELITY BANK PAYMENTS<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>21:05</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:57</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />Please be informed that we are not receiving notifications from Fidelity Bank at the moment. This affects payments (collections) via Fidelity Bank accounts and transfers (disbursement) through Fidelity Bank.<br /><br />It has been escalated to Fidelity Bank.<br /><br />We are following up with them and will let you know once this is resolved.</p>tag:monnify.statuspage.io,2005:Incident/197910962024-01-22T10:12:22+00:002024-01-22T10:12:22+00:00DOWNTIME - GTBANK PAYMENTS<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:12</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>07:44</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />Please be informed that we are not receiving notifications from GT Bank at the moment. This affects payments (collections) via GT Bank accounts and card transactions via GTBank.<br /><br />It has been escalated to GT Bank.<br /><br />We are following up with them and will let you know once this is resolved.</p>tag:monnify.statuspage.io,2005:Incident/197383952024-01-17T17:03:56+00:002024-01-17T17:03:56+00:00Webhook Notification Delay for Disbursements<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:03</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:52</var> GMT</small><br><strong>Identified</strong> - Dear Partners<br /><br />You may experience a delay in the delivery of webhook notifications for completed disbursement transactions. Our technical team is actively working on resolving this issue and expects to have it fixed shortly.<br /><br />Thank you for your patience.</p>tag:monnify.statuspage.io,2005:Incident/196769602024-01-11T11:52:52+00:002024-01-11T11:52:52+00:00DOWNTIME - WEMA BANK PAYMENTS<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>11:52</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>11:29</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />We are currently experiencing delays in transactions made to Wema Bank. This affects collections via Wema bank virtual accounts as well as disbursements to Wema bank account numbers.<br /><br />The bank has been informed and we are following up on a resolution.<br /><br />Regards.</p>tag:monnify.statuspage.io,2005:Incident/196664872024-01-10T11:32:10+00:002024-01-10T11:32:10+00:00SERVICE DEGRADATION - MONNIFY SERVICES<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:32</var> GMT</small><br><strong>Resolved</strong> - Dear Partners,<br /><br />The issue has been resolved.<br /><br />Thank you once again for your patience and understanding.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:19</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:07</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />We are sorry to inform you that we're experiencing a downtime across all services affecting virtual account payments, card payments, disbursement, and access to the Merchant dashboard.<br /><br />All hands are on deck to ensure this is resolved shortly and will provide updates on this.<br /><br />We apologize for the inconvenience this may cause.</p>tag:monnify.statuspage.io,2005:Incident/196434782024-01-08T11:15:29+00:002024-01-08T11:15:29+00:00DOWNTIME - WEMA BANK VIRTUAL ACCOUNT PAYMENTS<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:15</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>08:30</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />We are currently experiencing delays in transactions made to Wema Bank. This affects collections via Wema Bank virtual accounts.<br /><br />The bank has been notified, and we are actively pursuing a resolution. Meanwhile, kindly utilize alternative virtual account providers that are available.<br /><br />Regards.</p>tag:monnify.statuspage.io,2005:Incident/195142262023-12-24T07:39:42+00:002023-12-24T07:39:42+00:00Monnify Dashboard<p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>07:39</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>15:09</var> GMT</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />Please be aware that you might encounter difficulties viewing the recent transaction history on Monnify dashboards.<br /><br />Our technical team is actively addressing this issue and aims to have it resolved shortly.<br /><br />Thanks for your patience.</p>tag:monnify.statuspage.io,2005:Incident/195124082023-12-23T09:26:46+00:002023-12-23T09:26:46+00:00Downtime - GT Bank Virtual Accounts<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>09:26</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>08:25</var> GMT</small><br><strong>Identified</strong> - Dear Partners,<br /><br />Please be informed that we are not receiving notifications from GT Bank at the moment. This affects payments (collections) via GT Bank accounts. It has been escalated to GT Bank, and we are waiting for further updates from them.<br /><br />Thank you for your understanding.<br /><br />Regards.</p>