STERLING BANK COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved.
Posted Dec 06, 2025 - 14:55 GMT

Investigating

Dear Team,

We are currently not receiving notifications from Sterling bank. This issue affects payments (collections) made via Sterling bank accounts.

We have escalated the matter to Sterling bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Wema Bank, Fidelity Bank, GTBank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Posted Dec 06, 2025 - 14:09 GMT
This incident affected: Payment Collection (Virtual account payments).