STERLING/WEMA BANK COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved.

Posted May 12, 2026 - 19:07 BST

Investigating

Hello team

We are currently receiving low notifications from Sterling and Wema Bank. This issue affects payments (collections) made via Sterling and Wema Bank accounts.

We have escalated the matter to Sterling and wema Bank respectively and are actively following up with them. We will let you know as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Posted May 12, 2026 - 16:18 BST

This incident affected: Payment Collection (Virtual account payments).