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Monitoring - Dear partners,
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) or failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 22, 2026 - 15:12 BST
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) or failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 22, 2026 - 15:12 BST
Uptime over the past 90 days. View historical uptime.
Payment Collection
Operational
90 days ago
100.0
% uptime
Today
Virtual account payments
Operational
90 days ago
100.0
% uptime
Today
Card payments
Operational
90 days ago
100.0
% uptime
Today
Direct Debit
Operational
90 days ago
100.0
% uptime
Today
Disbursements
Degraded Performance
90 days ago
99.79
% uptime
Today
Webhooks
Operational
90 days ago
100.0
% uptime
Today
Verification APIs
Operational
90 days ago
100.0
% uptime
Today
BVN match services
Operational
90 days ago
100.0
% uptime
Today
Bank account verification service
Operational
90 days ago
100.0
% uptime
Today
Mobile SDKs & Javascript library
Operational
90 days ago
100.0
% uptime
Today
Merchant Dashboard
Operational
90 days ago
100.0
% uptime
Today
Documentation
Operational
90 days ago
100.0
% uptime
Today
Whatsapp Support Channel
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 22, 2026
Resolved -
Dear partners,
This is resolved. Create mandate requests are now processing successfully.
Apr 22, 13:29 BST
This is resolved. Create mandate requests are now processing successfully.
Apr 22, 13:29 BST
Monitoring -
Dear partners,
We are currently experiencing issues with creating direct debit mandates, which is causing pending or failed create mandate requests.
These challenges originate from NIBSS, and we are in close contact with them to get updates on resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 22, 10:44 BST
We are currently experiencing issues with creating direct debit mandates, which is causing pending or failed create mandate requests.
These challenges originate from NIBSS, and we are in close contact with them to get updates on resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 22, 10:44 BST
Resolved -
This incident has been resolved.
Apr 22, 12:04 BST
Apr 22, 12:04 BST
Investigating -
Hello team,
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Apr 16, 14:06 BST
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Apr 16, 14:06 BST
Apr 21, 2026
Resolved -
This incident has been resolved.
Apr 21, 07:31 BST
Apr 21, 07:31 BST
Monitoring -
Dear partners,
We are currently experiencing issues with direct debit transactions, which is causing pending/failed mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 20, 05:13 BST
We are currently experiencing issues with direct debit transactions, which is causing pending/failed mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 20, 05:13 BST
Apr 20, 2026
Resolved -
This incident has been resolved.
Apr 20, 05:36 BST
Apr 20, 05:36 BST
Identified -
Hello team,
We are currently experiencing issues with creating direct debit mandates, which is causing pending or failed mandate requests.
These challenges originate from NIBSS, and we are in close contact with them to get updates on resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 19, 08:58 BST
We are currently experiencing issues with creating direct debit mandates, which is causing pending or failed mandate requests.
These challenges originate from NIBSS, and we are in close contact with them to get updates on resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 19, 08:58 BST
Apr 19, 2026
Apr 18, 2026
No incidents reported.
Apr 17, 2026
Resolved -
This is resolved
Apr 17, 14:03 BST
Apr 17, 14:03 BST
Monitoring -
Dear partners,
We are currently experiencing issues with direct debit transactions, which is causing pending/failed debit mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 16, 14:46 BST
We are currently experiencing issues with direct debit transactions, which is causing pending/failed debit mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 16, 14:46 BST
Apr 16, 2026
Resolved -
Hello team,
Please note that we encountered issues with the central transfer processor for banks (NIBSS), which affected our disbursement service. Consequently, merchants may have experienced delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges originated from our connection with NIBSS. However, this has been resolved and disbursement transactions are now processing successfully.
We apologize for any inconvenience caused.
Apr 16, 13:13 BST
Please note that we encountered issues with the central transfer processor for banks (NIBSS), which affected our disbursement service. Consequently, merchants may have experienced delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges originated from our connection with NIBSS. However, this has been resolved and disbursement transactions are now processing successfully.
We apologize for any inconvenience caused.
Apr 16, 13:13 BST
Resolved -
Hello team,
This is resolved. Disbursement transactions are now processing successfully.
Apr 16, 11:19 BST
This is resolved. Disbursement transactions are now processing successfully.
Apr 16, 11:19 BST
Monitoring -
Hello team,
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Apr 16, 11:16 BST
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Apr 16, 11:16 BST
Resolved -
Hello team,
This has been resolved. Disbursement transactions are now processing successfully.
Thank you for your patience and understanding.
Apr 16, 09:13 BST
This has been resolved. Disbursement transactions are now processing successfully.
Thank you for your patience and understanding.
Apr 16, 09:13 BST
Investigating -
Dear partners,
We are currently managing an internal incident that is affecting a subset of payments (Disbursement) and is causing failed/pending transactions.
We are working with relevant stakeholders to restore overall experience and we will communicate progressive updates in due time.
Thank you for your understanding and patience.
Apr 13, 00:23 BST
We are currently managing an internal incident that is affecting a subset of payments (Disbursement) and is causing failed/pending transactions.
We are working with relevant stakeholders to restore overall experience and we will communicate progressive updates in due time.
Thank you for your understanding and patience.
Apr 13, 00:23 BST
Apr 15, 2026
No incidents reported.
Apr 14, 2026
Resolved -
This incident has been resolved
Apr 14, 12:41 BST
Apr 14, 12:41 BST
Monitoring -
Dear partners,
We are currently experiencing issues with direct debit transactions, which is causing pending/failed mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 14, 07:03 BST
We are currently experiencing issues with direct debit transactions, which is causing pending/failed mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 14, 07:03 BST
Resolved -
Dear team,
This is resolved.
Apr 14, 03:23 BST
This is resolved.
Apr 14, 03:23 BST
Monitoring -
Dear team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 14, 03:14 BST
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 14, 03:14 BST
Apr 13, 2026
Resolved -
Hello team,
This is resolved.
Apr 13, 03:09 BST
This is resolved.
Apr 13, 03:09 BST
Update -
Hello team,
Please note that there's been an improvement in transaction processing. However, we are still monitoring for stability.
We'll provide an update once it's fully resolved. Thank you for your patience.
Apr 13, 01:47 BST
Please note that there's been an improvement in transaction processing. However, we are still monitoring for stability.
We'll provide an update once it's fully resolved. Thank you for your patience.
Apr 13, 01:47 BST
Monitoring -
Hello team,
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 13, 01:26 BST
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 13, 01:26 BST
Resolved -
Hello team,
This is resolved.
Apr 13, 01:18 BST
This is resolved.
Apr 13, 01:18 BST
Monitoring -
Hello team,
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 13, 01:02 BST
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 13, 01:02 BST
Apr 12, 2026
Resolved -
This incident has been resolved.
Apr 12, 11:32 BST
Apr 12, 11:32 BST
Update -
This incident has been resolved.
Apr 12, 11:32 BST
Apr 12, 11:32 BST
Update -
Hi Team,
Please be informed that service processing has improved generally in the past 2 hours, however we are still monitoring for stability.
A conclusive update will be communicated accordingly.
Apr 12, 09:27 BST
Please be informed that service processing has improved generally in the past 2 hours, however we are still monitoring for stability.
A conclusive update will be communicated accordingly.
Apr 12, 09:27 BST
Monitoring -
Hello Team,
We are currently experiencing an internal incident that is affecting payments (Disbursement) and is causing failed/pending transactions.
We have escalated the matter to the technical team. We will inform you as soon as the issue is resolved.
Thank you for your understanding and patience.
Apr 12, 05:55 BST
We are currently experiencing an internal incident that is affecting payments (Disbursement) and is causing failed/pending transactions.
We have escalated the matter to the technical team. We will inform you as soon as the issue is resolved.
Thank you for your understanding and patience.
Apr 12, 05:55 BST
Resolved -
This incident has been resolved
Apr 12, 07:50 BST
Apr 12, 07:50 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 12, 07:06 BST
Apr 12, 07:06 BST
Investigating -
Hello team,
We are currently receiving low notifications from Fidelity Bank. This issue affects payments (collections) made via Fidelity Bank accounts.
We have escalated the matter to Fidelity Bank and are actively following up with them. We will let you know as soon as the issue is resolved.
Other providers, including Sterling Bank, Wema Bank, GTBank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Apr 12, 07:05 BST
We are currently receiving low notifications from Fidelity Bank. This issue affects payments (collections) made via Fidelity Bank accounts.
We have escalated the matter to Fidelity Bank and are actively following up with them. We will let you know as soon as the issue is resolved.
Other providers, including Sterling Bank, Wema Bank, GTBank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Apr 12, 07:05 BST
Apr 11, 2026
Resolved -
Hello team,
This is resolved. Direct debit transactions are now processing successfully, and backlogs will be cleared out shortly.
Apr 11, 13:55 BST
This is resolved. Direct debit transactions are now processing successfully, and backlogs will be cleared out shortly.
Apr 11, 13:55 BST
Monitoring -
Dear partners,
We are currently experiencing issues with direct debit transactions, which is causing pending/failed mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 10, 15:33 BST
We are currently experiencing issues with direct debit transactions, which is causing pending/failed mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 10, 15:33 BST
Resolved -
Hello team,
This is resolved. Disbursement transactions to Polaris bank are now processing successfully.
Apr 11, 09:01 BST
This is resolved. Disbursement transactions to Polaris bank are now processing successfully.
Apr 11, 09:01 BST
Investigating -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination
" from "Polaris Bank"
Disbursements to this bank will be failing at this time
Apr 10, 18:35 BST
Please note that we are receiving "Timeout waiting for response from destination
" from "Polaris Bank"
Disbursements to this bank will be failing at this time
Apr 10, 18:35 BST
Resolved -
Hello Team,
We are routing through another provider. First Bank is now processing successfully.
Apr 11, 01:19 BST
We are routing through another provider. First Bank is now processing successfully.
Apr 11, 01:19 BST
Monitoring -
Hello team,
Please note that we are receiving "Beneficiary Bank not available" from "First Bank"
Disbursements to this bank will be failing at this time
Apr 10, 22:46 BST
Please note that we are receiving "Beneficiary Bank not available" from "First Bank"
Disbursements to this bank will be failing at this time
Apr 10, 22:46 BST
Resolved -
This issue has been resolved
Apr 11, 01:19 BST
Apr 11, 01:19 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 11, 00:32 BST
Apr 11, 00:32 BST
Investigating -
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service.
Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 10, 21:39 BST
Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 10, 21:39 BST
Resolved -
This issue has been resolved
Apr 11, 00:18 BST
Apr 11, 00:18 BST
Monitoring -
Hello team,
Please note that we are receiving "Beneficiary Bank not available" from "PALMPAY"
Disbursements to this bank will be failing at this time
Apr 10, 20:26 BST
Please note that we are receiving "Beneficiary Bank not available" from "PALMPAY"
Disbursements to this bank will be failing at this time
Apr 10, 20:26 BST
Apr 10, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions to Polaris bank are now processing successfully.
Apr 10, 10:30 BST
This is resolved. Disbursement transactions to Polaris bank are now processing successfully.
Apr 10, 10:30 BST
Monitoring -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination
" from "Polaris Bank"
Disbursements to this bank will be failing at this time
Apr 10, 06:55 BST
Please note that we are receiving "Timeout waiting for response from destination
" from "Polaris Bank"
Disbursements to this bank will be failing at this time
Apr 10, 06:55 BST
Apr 9, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions to KUDA MICROFINANCE BANK are now processing successfully.
Apr 9, 02:02 BST
This is resolved. Disbursement transactions to KUDA MICROFINANCE BANK are now processing successfully.
Apr 9, 02:02 BST
Identified -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination
" from "Kuda Microfinance Bank"
Disbursements to this bank will be failing at this time
Apr 9, 00:50 BST
Please note that we are receiving "Timeout waiting for response from destination
" from "Kuda Microfinance Bank"
Disbursements to this bank will be failing at this time
Apr 9, 00:50 BST
Apr 8, 2026
Resolved -
Dear partners,
This is resolved.
Apr 8, 03:32 BST
This is resolved.
Apr 8, 03:32 BST
Monitoring -
Dear partners,
We are currently experiencing issues with direct debit transactions, which is causing pending/failed debit mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 8, 02:37 BST
We are currently experiencing issues with direct debit transactions, which is causing pending/failed debit mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 8, 02:37 BST
Resolved -
Dear partners,
This is resolved. Disbursement transactions are now processing successfully.
Apr 8, 00:46 BST
This is resolved. Disbursement transactions are now processing successfully.
Apr 8, 00:46 BST
Identified -
Dear Partners
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 7, 23:41 BST
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 7, 23:41 BST