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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Payment Collection
Operational
90 days ago
100.0
% uptime
Today
Virtual account payments
Operational
90 days ago
100.0
% uptime
Today
Card payments
Operational
90 days ago
100.0
% uptime
Today
Direct Debit
Operational
90 days ago
100.0
% uptime
Today
Disbursements
Operational
90 days ago
99.81
% uptime
Today
Webhooks
Operational
90 days ago
100.0
% uptime
Today
Verification APIs
Operational
90 days ago
100.0
% uptime
Today
BVN match services
Operational
90 days ago
100.0
% uptime
Today
Bank account verification service
Operational
90 days ago
100.0
% uptime
Today
Mobile SDKs & Javascript library
Operational
90 days ago
100.0
% uptime
Today
Merchant Dashboard
Operational
90 days ago
100.0
% uptime
Today
Documentation
Operational
90 days ago
100.0
% uptime
Today
Whatsapp Support Channel
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 15, 2026
Resolved -
This issue has been resolved
May 15, 08:51 BST
May 15, 08:51 BST
Identified -
Hello Team,
Please be informed that users may experience issues accessing the back-office. We are currently working to resolve the issue.
Thank you for your understanding, and we sincerely apologize for any inconvenience this may cause.
May 15, 08:48 BST
Please be informed that users may experience issues accessing the back-office. We are currently working to resolve the issue.
Thank you for your understanding, and we sincerely apologize for any inconvenience this may cause.
May 15, 08:48 BST
May 14, 2026
Resolved -
This incident has been resolved
May 14, 12:40 BST
May 14, 12:40 BST
Monitoring -
Dear Merchants,
We would like to inform you that a temporary service disruption yesterday involving our central processing partner, NIBSS, may have impacted some payout transactions, specifically cases where beneficiaries are yet to receive value.
Please be assured that we are actively working internally and with relevant stakeholders to validate and resolve all affected transactions before close of business today.
We appreciate your patience and will provide further updates as they become available.
Kind regards.
May 13, 12:23 BST
We would like to inform you that a temporary service disruption yesterday involving our central processing partner, NIBSS, may have impacted some payout transactions, specifically cases where beneficiaries are yet to receive value.
Please be assured that we are actively working internally and with relevant stakeholders to validate and resolve all affected transactions before close of business today.
We appreciate your patience and will provide further updates as they become available.
Kind regards.
May 13, 12:23 BST
Resolved -
This incident has been resolved.
May 14, 08:55 BST
May 14, 08:55 BST
Investigating -
Hi team @channel
We are currently experiencing issues with direct debit transactions, which is causing pending/failed create and debit mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
May 12, 14:39 BST
We are currently experiencing issues with direct debit transactions, which is causing pending/failed create and debit mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
May 12, 14:39 BST
Resolved -
Hello team,
This is resolved.
May 14, 06:28 BST
This is resolved.
May 14, 06:28 BST
Monitoring -
Hello team,
Please note that we are intermittently receiving "Timeout waiting for response from destination from " Access Bank"
Some disbursements to this bank will be failing at this time.
May 14, 04:39 BST
Please note that we are intermittently receiving "Timeout waiting for response from destination from " Access Bank"
Some disbursements to this bank will be failing at this time.
May 14, 04:39 BST
May 13, 2026
May 12, 2026
Resolved -
This has been resolved.
May 12, 22:48 BST
May 12, 22:48 BST
Investigating -
Hello team,
We are currently experiencing delayed transaction status confirmations due to an issue from NIBSS. This is affecting our collection providers for transactions carried out via NIP.
The NIBSS technical team is currently working to resolve the issue, while we maintain close communication with the affected providers for updates on resolution timelines.
We apologize for any inconvenience caused and will continue to provide updates as we receive them.
Thank you for your patience and understanding.
May 12, 19:08 BST
We are currently experiencing delayed transaction status confirmations due to an issue from NIBSS. This is affecting our collection providers for transactions carried out via NIP.
The NIBSS technical team is currently working to resolve the issue, while we maintain close communication with the affected providers for updates on resolution timelines.
We apologize for any inconvenience caused and will continue to provide updates as we receive them.
Thank you for your patience and understanding.
May 12, 19:08 BST
Resolved -
This incident has been resolved.
May 12, 19:07 BST
May 12, 19:07 BST
Investigating -
Hello team
We are currently receiving low notifications from Sterling and Wema Bank. This issue affects payments (collections) made via Sterling and Wema Bank accounts.
We have escalated the matter to Sterling and wema Bank respectively and are actively following up with them. We will let you know as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
May 12, 16:18 BST
We are currently receiving low notifications from Sterling and Wema Bank. This issue affects payments (collections) made via Sterling and Wema Bank accounts.
We have escalated the matter to Sterling and wema Bank respectively and are actively following up with them. We will let you know as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
May 12, 16:18 BST
Resolved -
This incident has been resolved.
May 12, 10:55 BST
May 12, 10:55 BST
Monitoring -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination" from "Polaris bank"
Disbursements to this bank will be failing at this time.
May 11, 11:38 BST
Please note that we are receiving "Timeout waiting for response from destination" from "Polaris bank"
Disbursements to this bank will be failing at this time.
May 11, 11:38 BST
May 11, 2026
Resolved -
Hello team,
This is resolved.
May 11, 15:56 BST
This is resolved.
May 11, 15:56 BST
Update -
Hello team,
We've noticed an improvement with disbursements to Ecobank Nigeria. However, we are receiving "Beneficiary bank not available" errors intermittently.
We will share an update once fully resolved.
May 11, 14:23 BST
We've noticed an improvement with disbursements to Ecobank Nigeria. However, we are receiving "Beneficiary bank not available" errors intermittently.
We will share an update once fully resolved.
May 11, 14:23 BST
Monitoring -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination" from "Ecobank Nigeria"
Disbursements to this bank will be failing at this time.
May 11, 09:51 BST
Please note that we are receiving "Timeout waiting for response from destination" from "Ecobank Nigeria"
Disbursements to this bank will be failing at this time.
May 11, 09:51 BST
May 10, 2026
Completed -
The scheduled maintenance has been completed.
May 10, 08:01 BST
May 10, 08:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 BST
May 10, 00:00 BST
Scheduled -
Dear Partners,
Please be informed of Wema Bank's scheduled system maintenance, set to take place tonight, May 10th, 2026, from 12:00 AM to 06:00 AM.
IMPACT:
During this period, payments (collections) made to Wema Bank accounts and transfers (disbursements) to Wema Bank accounts may be affected, as their services could be temporarily unavailable.
Please note that all other service providers, including Moniepoint MFB, Sterling Bank, Fidelity Bank, and GTB, will remain fully operational and can be used as alternatives.
We appreciate your understanding and patience during this time.
Thank you.
May 8, 21:56 BST
Please be informed of Wema Bank's scheduled system maintenance, set to take place tonight, May 10th, 2026, from 12:00 AM to 06:00 AM.
IMPACT:
During this period, payments (collections) made to Wema Bank accounts and transfers (disbursements) to Wema Bank accounts may be affected, as their services could be temporarily unavailable.
Please note that all other service providers, including Moniepoint MFB, Sterling Bank, Fidelity Bank, and GTB, will remain fully operational and can be used as alternatives.
We appreciate your understanding and patience during this time.
Thank you.
May 8, 21:56 BST
May 9, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions are now processing successfully, and backlogs will be cleared shortly.
Thank you for your patience.
May 9, 02:17 BST
This is resolved. Disbursement transactions are now processing successfully, and backlogs will be cleared shortly.
Thank you for your patience.
May 9, 02:17 BST
Monitoring -
Hello team,
We are currently experiencing issues with one of our transaction processing providers. This is affecting our disbursement service, and as a result, merchants may notice transaction delays (pending status) or failures when transferring funds from their wallets to some external bank accounts.
We are mitigating the impact by rerouting affected transactions through alternative providers to maintain service stability.
We apologize for any inconvenience this may cause. Thank you for your patience.
May 9, 01:39 BST
We are currently experiencing issues with one of our transaction processing providers. This is affecting our disbursement service, and as a result, merchants may notice transaction delays (pending status) or failures when transferring funds from their wallets to some external bank accounts.
We are mitigating the impact by rerouting affected transactions through alternative providers to maintain service stability.
We apologize for any inconvenience this may cause. Thank you for your patience.
May 9, 01:39 BST
May 8, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions to Keystone bank are now processing successfully.
May 8, 07:44 BST
This is resolved. Disbursement transactions to Keystone bank are now processing successfully.
May 8, 07:44 BST
Monitoring -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination" from "Keystone bank"
Disbursements to this bank will be failing at this time.
May 8, 00:22 BST
Please note that we are receiving "Timeout waiting for response from destination" from "Keystone bank"
Disbursements to this bank will be failing at this time.
May 8, 00:22 BST
Resolved -
Hello team,
This is resolved. Disbursement transactions to Fidelity bank are now processing successfully.
May 8, 01:55 BST
This is resolved. Disbursement transactions to Fidelity bank are now processing successfully.
May 8, 01:55 BST
Monitoring -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination" from "Fidelity bank"
Disbursements to this bank will be failing at this time.
May 8, 00:38 BST
Please note that we are receiving "Timeout waiting for response from destination" from "Fidelity bank"
Disbursements to this bank will be failing at this time.
May 8, 00:38 BST
May 7, 2026
No incidents reported.
May 6, 2026
Resolved -
This has been resoved.
May 6, 11:12 BST
May 6, 11:12 BST
Investigating -
Hello team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service.
Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them
May 6, 11:05 BST
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service.
Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them
May 6, 11:05 BST
May 5, 2026
Resolved -
Hello team,
This is resolved.
May 5, 15:17 BST
This is resolved.
May 5, 15:17 BST
Investigating -
Hello team,
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
May 5, 15:10 BST
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
May 5, 15:10 BST
Resolved -
Dear partners,
This is resolved.
May 5, 09:26 BST
This is resolved.
May 5, 09:26 BST
Monitoring -
Dear partners,
We've noticed an improvement in the service. However, we will keep monitoring mandate requests for stability.
We apologize for the inconvenience, and thank you for your patience.
May 5, 08:46 BST
We've noticed an improvement in the service. However, we will keep monitoring mandate requests for stability.
We apologize for the inconvenience, and thank you for your patience.
May 5, 08:46 BST
Investigating -
Dear partners,
Please note that we are experiencing issues with create mandate activation for NIBSS direct debit which is causing pending create mandate requests. These challenges originate from NIBSS, and we are in close contact with them to get it resolved ASAP.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
May 5, 05:46 BST
Please note that we are experiencing issues with create mandate activation for NIBSS direct debit which is causing pending create mandate requests. These challenges originate from NIBSS, and we are in close contact with them to get it resolved ASAP.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
May 5, 05:46 BST
Resolved -
This has been resolved.
May 5, 03:46 BST
May 5, 03:46 BST
Investigating -
Dear partners,
We are currently experiencing issues, causing a delay in receiving some notifications for transactions made to Moniepoint MFB. This affects payments (collections) made via Moniepoint Bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution. We will inform you as soon as the problem is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTBank, and Wema, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
May 4, 15:14 BST
We are currently experiencing issues, causing a delay in receiving some notifications for transactions made to Moniepoint MFB. This affects payments (collections) made via Moniepoint Bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution. We will inform you as soon as the problem is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTBank, and Wema, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
May 4, 15:14 BST
May 4, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions are now processing successfully.
May 4, 13:23 BST
This is resolved. Disbursement transactions are now processing successfully.
May 4, 13:23 BST
Investigating -
Hello team,
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
May 4, 13:02 BST
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
May 4, 13:02 BST
Resolved -
Hello team,
This is resolved. Disbursement transactions are now processing successfully
May 4, 11:17 BST
This is resolved. Disbursement transactions are now processing successfully
May 4, 11:17 BST
Investigating -
Hello team,
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
May 4, 11:06 BST
We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.
The technical team is currently working on resolving this issue ASAP. We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
May 4, 11:06 BST
Resolved -
This has been resolved
May 4, 06:16 BST
May 4, 06:16 BST
Investigating -
Hello team,
Please note that we are receiving "System malfunction" from "Zenith bank"
Disbursements to this bank will be failing at this time.
May 4, 03:18 BST
Please note that we are receiving "System malfunction" from "Zenith bank"
Disbursements to this bank will be failing at this time.
May 4, 03:18 BST
May 3, 2026
Resolved -
This has been resolved.
May 3, 06:17 BST
May 3, 06:17 BST
Investigating -
Hello team
Please note that we are receiving "Timeout waiting for response from destination" from "Wema Bank"
Disbursements to this bank will be failing at this time.
May 3, 00:29 BST
Please note that we are receiving "Timeout waiting for response from destination" from "Wema Bank"
Disbursements to this bank will be failing at this time.
May 3, 00:29 BST
May 2, 2026
No incidents reported.
May 1, 2026
No incidents reported.