DOWNTIME - GTB BANK COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved
Posted Jul 04, 2025 - 08:05 BST

Investigating

Dear Team,

We are currently experiencing delays in receiving notifications from GTB bank. This issue affects payments (collections) made via GTB bank account.

We have escalated the matter to GTB bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, sterling Bank, Wema Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Posted Jul 04, 2025 - 02:26 BST
This incident affected: Payment Collection (Virtual account payments).