DOWNTIME - STERLING BANK COLLECTION

Incident Report for Monnify

Resolved

This incident has been resolved.

Posted Jul 01, 2025 - 22:47 BST

Investigating

Dear Team,

We are currently experiencing delays in receiving notifications from Sterling bank. This issue affects payments (collections) made via Sterling bank account.

We have escalated the matter to Sterling bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Wema Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Posted Jul 01, 2025 - 21:01 BST

This incident affected: Payment Collection (Virtual account payments).