DOWNTIME - WEMA BANK PAYMENTS

Incident Report for Monnify

Resolved

This incident has been resolved.

Posted Apr 18, 2025 - 06:35 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 18, 2025 - 02:21 BST

Identified

Dear Team,

We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) and transfers made via Wema Bank accounts.

We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Posted Apr 17, 2025 - 21:46 BST

This incident affected: Payment Collection (Virtual account payments) and Disbursements.