Monnify Status - DOWNTIME - FIDELITY BANK PAYMENTS

DOWNTIME - FIDELITY BANK PAYMENTS

Incident Report for Monnify

Resolved

This incident has been resolved.

Posted Apr 25, 2024 - 18:15 BST

Update

We are continuing to investigate this issue.

Posted Apr 25, 2024 - 18:15 BST

Investigating

Dear Partners,

Please be informed that we are not receiving notifications from Fidelity Bank at the moment. This affects payments (collections) via Fidelity Bank accounts and transfers (disbursement) through Fidelity Bank.

It has been escalated to Fidelity Bank.

We are following up with them and will let you know once this is resolved.

Posted Apr 25, 2024 - 17:44 BST

This incident affected: Payment Collection (Virtual account payments) and Disbursements.