DOWNTIME- CARD COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved
Posted Jul 28, 2026 - 17:53 BST

Monitoring

Dear partners,

Please note that we are currently experiencing timeouts for card transactions, which is causing failed card payments.

These challenges originate from our provider. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them. Thank you for your patience and understanding.
Posted Jul 28, 2026 - 11:33 BST
This incident affected: Payment Collection (Card payments).