DOWNTIME - WEMA BANK COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved.
Posted Aug 25, 2025 - 18:03 BST

Update

We are continuing to investigate this issue.
Posted Aug 25, 2025 - 08:06 BST

Investigating

Dear Team,

We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank account.

We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Posted Aug 24, 2025 - 19:55 BST
This incident affected: Payment Collection (Virtual account payments).