SERVICE DEGRADATION- DISBURSEMENT/ ACCOUNT TRANSFER

Incident Report for Monnify

Resolved

This incident has been resolved.

Posted Jan 12, 2025 - 13:01 GMT

Identified

Dear Team,

We are encountering failures for transactions routed via the central transfer processor for banks (NIBSS), which is affecting our disbursement services. Consequently, you may experience failures when attempting to transfer funds from your wallets to other bank accounts.

These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

In the meantime, we are routing transactions via other providers to help mitigate this incident.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

Posted Jan 12, 2025 - 07:42 GMT

This incident affected: Disbursements.