NIBBS DOWNTIME 20251020

Incident Report for Monnify

Resolved

Please note this has been resolved.

Thank you for your understanding.

Posted Oct 21, 2025 - 07:13 BST

Update

We are continuing to investigate this issue.

Posted Oct 20, 2025 - 15:13 BST

Investigating

Dear Team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.

Posted Oct 20, 2025 - 15:03 BST

This incident affected: Disbursements.