NIBSS DD MANDATE ACTIVATION DOWNTIME

Incident Report for Monnify

Resolved

This incident has been resolved.

Posted May 26, 2026 - 05:26 BST

Monitoring

Dear partners,

Please note that we are experiencing issues with create mandate activation for NIBSS direct debit, which is causing pending create mandate requests. These challenges originate from NIBSS, and we are in close contact with them to get it resolved as soon as possible..

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

Posted May 25, 2026 - 00:42 BST

This incident affected: Payment Collection (Direct Debit).