DOWNTIME - FIDELITY BANK COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved.
Posted Apr 15, 2025 - 03:00 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 15, 2025 - 02:29 BST

Identified

Dear Team,

We are currently experiencing delays in receiving notifications from Fidelity bank. This issue affects payments (collections) made via Fidelity Bank accounts.

We have escalated the matter to Fidelity Bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Wema Bank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Posted Apr 15, 2025 - 00:57 BST
This incident affected: Payment Collection (Virtual account payments).
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