NIBSS DD DOWNTIME

Incident Report for Monnify

Resolved

Hello team,

This is resolved. Direct debit transactions are now processing successfully, and backlogs will be cleared out shortly.

Posted Apr 11, 2026 - 13:55 BST

Monitoring

Dear partners,

We are currently experiencing issues with direct debit transactions, which is causing pending/failed mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

Posted Apr 10, 2026 - 15:33 BST

This incident affected: Payment Collection (Direct Debit).