SERVICE DEGRADATION- DISBURSEMENT/ ACCOUNT TRANSFER

Incident Report for Monnify

Resolved

This incident has been resolved.

Posted Feb 10, 2024 - 19:20 GMT

Investigating

Dear Partners,

Please be informed there is currently an issue with the central transfer processor for banks (NIBSS). You may experience some failures while attempting transfers from your wallet to other bank accounts.

We're currently engaging NIBSS on getting the issue resolved and would provide updates on resolved.

We apologize for the inconvenience this may cause.

Posted Feb 10, 2024 - 16:40 GMT

This incident affected: Payment Collection (Virtual account payments) and Disbursements.