NIBBS DOWNTIME

Incident Report for Monnify

Resolved

Please be informed that the high response time issue with the central transfer processor (NIBSS) has now been resolved. Disbursement services have returned to normal, and you should no longer experience delays when transferring funds from your wallet to other bank accounts.

Posted Aug 25, 2025 - 19:58 BST

Investigating

Dear Team,

We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.

These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.

Posted Aug 25, 2025 - 18:17 BST

This incident affected: Disbursements.