DOWNTIME - DISBURSEMENTS

Incident Report for Monnify

Resolved

This incident has been resolved

Posted Jun 05, 2025 - 05:05 BST

Monitoring

A fix has been implemented and we are monitoring the results

Posted Jun 05, 2025 - 04:58 BST

Investigating

Dear Team,

We are experiencing internal difficulties with disbursements at the moment.

Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.

The technical team is currently working on resolving this issue ASAP.
We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.

Posted Jun 05, 2025 - 04:23 BST

This incident affected: Disbursements.