DOWNTIME - MONIEPOINT MFB COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved.

Posted May 30, 2025 - 11:22 BST

Investigating

Dear Partner,

We are currently experiencing delays in receiving notifications from Moniepoint MFB. This issue affects payments (collections) made via Moniepoint MFB accounts.

We have escalated the matter to Moniepoint MFB and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Wema Bank, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Posted May 30, 2025 - 11:14 BST

This incident affected: Payment Collection (Virtual account payments).