Hi Team, Please note that this incident has been resolved. Transactions are now being processed successfully, and the backlog will be cleared shortly. Thank you for your patience.
Posted Oct 20, 2026 - 13:34 BST
Update
We are continuing to investigate this issue.
Posted Oct 20, 2026 - 09:47 BST
Investigating
Hello Partners,
We are currently experiencing a service disruption that is impacting disbursements, collections, and settlements. As a result, you may encounter delays when processing transactions.
Our technical team is actively investigating the issue to restore full functionality as quickly as possible. We sincerely apologize for the inconvenience and will provide further updates as new information becomes available.
Posted Oct 20, 2026 - 08:37 BST
This incident affected: Payment Collection (Virtual account payments, Card payments, Direct Debit) and Disbursements.