DOWNTIME - STERLING BANK COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved.

Posted Apr 15, 2025 - 03:01 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 15, 2025 - 02:28 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 15, 2025 - 00:59 BST

Investigating

Hello Team,

We are currently experiencing delays in receiving notifications from Sterling bank. This issue affects payments (collections) made via Sterling bank accounts.

We have escalated the matter to Sterling bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Wema Bank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Posted Apr 15, 2025 - 00:34 BST

This incident affected: Payment Collection (Virtual account payments).