DOWNTIME - GT BANK COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved.
Posted Apr 01, 2025 - 07:29 BST

Investigating

Dear Team,

We are currently experiencing delays in receiving notifications from GT bank. This issue affects payments (collections) made via GTBank accounts.

We have escalated the matter to GTBank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, Wema Bank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Posted Mar 31, 2025 - 12:37 BST
This incident affected: Payment Collection (Virtual account payments).