NIBSS DIRECT DEBIT TIMEOUT

Incident Report for Monnify

Resolved

This incident has been resolved.
Posted May 14, 2026 - 08:55 BST

Investigating

Hi team @channel

We are currently experiencing issues with direct debit transactions, which is causing pending/failed create and debit mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.
Posted May 12, 2026 - 14:39 BST
This incident affected: Payment Collection (Direct Debit).
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