MONIEPOINT COLLECTIONS ISSUE

Incident Report for Monnify

Resolved

Dear partners,

This has been resolved. Thank you for your patience.

Posted May 29, 2026 - 14:17 BST

Investigating

Dear partners,

We are currently experiencing issues, causing a delay in receiving some notifications for transactions made to Moniepoint MFB. This affects payments (collections) made via Moniepoint Bank accounts.

We have escalated the matter to the Moniepoint Team and are actively working to resolve this issue. We will inform you as soon as the problem is resolved.

Other providers, including Sterling Bank, Fidelity Bank, GTBank, and Wema, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Posted May 29, 2026 - 12:14 BST

This incident affected: Payment Collection (Virtual account payments).