NIBBS DOWNTIME

Incident Report for Monnify

Resolved

Dear Team,
The earlier issue with high response time from the central transfer processor (NIBSS), which affected our disbursement service, has now been resolved. Disbursements are processing normally once again.
Thank you for your patience and understanding.

Posted Dec 05, 2025 - 14:23 GMT

Investigating

Dear Team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.

Posted Dec 05, 2025 - 13:32 GMT

This incident affected: Disbursements.