DISBURSEMENT | 20252805

Incident Report for Monnify

Resolved

This incident has been resolved
Posted May 28, 2025 - 18:05 BST

Update

We are continuing to monitor for any further issues.
Posted May 28, 2025 - 18:05 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 28, 2025 - 15:45 BST

Identified

The issue has been identified and a fix is being implemented.
Posted May 28, 2025 - 15:35 BST

Investigating

Dear Team,

We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.

The technical team is currently working on resolving this issue ASAP.

We apologize for any inconvenience this may cause and will keep you informed of our progress.

Thank you for your patience and understanding.
Posted May 28, 2025 - 14:52 BST
This incident affected: Disbursements.
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