DOWNTIME - WEMA BANK COLLECTIONS

Incident Report for Monnify

Resolved

This incident has been resolved

Posted Apr 02, 2025 - 22:34 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2025 - 11:39 BST

Investigating

Dear Team,
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.

We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.

Posted Apr 02, 2025 - 11:35 BST

This incident affected: Payment Collection (Virtual account payments).