DISBURSEMENT HIGH RESPONSE TIME

Incident Report for Monnify

Resolved

Hello team,

This is resolved.

Posted Apr 13, 2026 - 03:09 BST

Update

Hello team,

Please note that there's been an improvement in transaction processing. However, we are still monitoring for stability.

We'll provide an update once it's fully resolved. Thank you for your patience.

Posted Apr 13, 2026 - 01:47 BST

Monitoring

Hello team,

We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.

These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.

We apologize for any inconvenience caused and will provide updates as we receive them.

Posted Apr 13, 2026 - 01:26 BST

This incident affected: Disbursements.