All Systems Operational

Uptime over the past 90 days. View historical uptime.
Payment Collection Operational
90 days ago
100.0 % uptime
Today
Virtual account payments ? Operational
90 days ago
100.0 % uptime
Today
Card payments ? Operational
90 days ago
100.0 % uptime
Today
Disbursements ? Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Verification APIs Operational
90 days ago
100.0 % uptime
Today
BVN match services ? Operational
90 days ago
100.0 % uptime
Today
Bank account verification service Operational
90 days ago
100.0 % uptime
Today
Mobile SDKs & Javascript library Operational
90 days ago
100.0 % uptime
Today
Merchant Dashboard ? Operational
90 days ago
99.98 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
Whatsapp Support Channel Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 10, 2025
DOWNTIME - UNION BANK DISBURSEMENT
Resolved - This incident has been resolved.
Jun 10, 07:46 BST
Investigating - Hi Team

We are receiving "Beneficiary bank not available " error from Union bank .

Disbursements to this bank will be failing at this time.
Jun 9, 15:13 BST
Jun 9, 2025
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
DOWNTIME - STERLING BANK DISBURSEMENT
Resolved - This incident has been resolved.
Jun 5, 15:12 BST
Investigating - Hi Team

We are receiving "Beneficiary Bank not available " from sterling Bank.

Disbursements to this bank will be failing at this time.
Jun 5, 12:46 BST
DOWNTIME - DISBURSEMENTS
Resolved - This incident has been resolved
Jun 5, 05:05 BST
Monitoring - A fix has been implemented and we are monitoring the results
Jun 5, 04:58 BST
Investigating - Dear Team,

We are experiencing internal difficulties with disbursements at the moment.

Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.

The technical team is currently working on resolving this issue ASAP.
We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Jun 5, 04:23 BST
Jun 4, 2025

No incidents reported.

Jun 3, 2025
DOWNTIME - VFD MFB DISBURSEMENT
Resolved - This incident has been resolved.
Jun 3, 13:10 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 06:26 BST
Investigating - Hi Team,

Please note that we are receiving "Timeout waiting for destination bank" from VFD Microfinance Bank.

Disbursements to this bank will be failing at this time.
Jun 3, 06:14 BST
DOWNTIME - UBA DISBURSEMENT
Resolved - This incident has been resolved
Jun 3, 00:17 BST
Investigating - Dear Partner,

Please note that we are receiving "Beneficiary bank not available" from United Bank for Africa.

Disbursements to this bank will be failing at this time.
Jun 2, 15:02 BST
Jun 2, 2025
DOWNTIME - WEMA BANK COLLECTIONS
Resolved - This incident has been resolved.
Jun 2, 13:13 BST
Investigating - Dear Partner,

We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.

We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Jun 2, 07:22 BST
DOWNTIME - ZENITH BANK DISBURSEMENTS
Resolved - This incident has been resolved.
Jun 2, 03:31 BST
Investigating - Hi Team

We are receiving "Transaction Timed out while waiting for destination bank" error from Zenith Bank.

Disbursements to this bank will be failing at this time.
Jun 2, 03:17 BST
Jun 1, 2025
DOWNTIME - UBA DISBURSEMENTS
Resolved - This incident has been resolved.
Jun 1, 07:45 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 00:57 BST
Investigating - Hi Team

We are receiving "System Malfunction: Transaction Transmission Unsuccessful" error from United Bank for Africa.

Disbursements to this bank will be failing at this time.
Jun 1, 00:51 BST
May 31, 2025

No incidents reported.

May 30, 2025
DOWNTIME - KEYSTONE BANK DISBURSEMENTS
Resolved - This incident has been resolved.
May 30, 13:04 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 11:37 BST
Investigating - Hi Team

We are receiving "Transaction timed out while waiting for destination bank" error from Keystone Bank.

Disbursements to this bank will be failing at this time.
May 30, 11:01 BST
DOWNTIME - MONIEPOINT MFB COLLECTIONS
Resolved - This incident has been resolved.
May 30, 11:22 BST
Investigating - Dear Partner,

We are currently experiencing delays in receiving notifications from Moniepoint MFB. This issue affects payments (collections) made via Moniepoint MFB accounts.

We have escalated the matter to Moniepoint MFB and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Wema Bank, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
May 30, 11:14 BST
May 29, 2025
DOWNTIME - UNION BANK DISBURSEMENTS
Resolved - This incident has been resolved
May 29, 22:40 BST
Investigating - Hi Team

We are receiving "System Malfunction from destination bank" and "Beneficiary Bank not available" errors from Union Bank.

Disbursements to this bank will be failing at this time.
May 29, 15:41 BST
SCHEDULED SYSTEM MAINTENANCE
Completed - The scheduled maintenance has been completed.
May 29, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 01:00 BST
Scheduled - Dear Partners,

Please note that there will be a brief system maintenance on Thursday, May 29th, 2025, from 1:00 AM to 2:00 AM.

During this time, virtual account payments may experience slight delays. However, all other payment methods (cards, USSD, phone payments, etc.) will remain available for uninterrupted transactions.

We apologize for any inconvenience and appreciate your patience. Updates will be shared once the maintenance is complete.

Thank you for your understanding.
May 28, 19:39 BST
May 28, 2025
DISBURSEMENT | 20252805
Resolved - This incident has been resolved
May 28, 18:05 BST
Update - We are continuing to monitor for any further issues.
May 28, 18:05 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 15:45 BST
Identified - The issue has been identified and a fix is being implemented.
May 28, 15:35 BST
Investigating - Dear Team,

We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks.

The technical team is currently working on resolving this issue ASAP.

We apologize for any inconvenience this may cause and will keep you informed of our progress.

Thank you for your patience and understanding.
May 28, 14:52 BST
May 27, 2025
DOWNTIME - ZENITH BANK DISBURSEMENT
Resolved - Disbursement transactions to zenith bank are processing fine.
May 27, 04:45 BST
Investigating - Hi Team

We are receiving "Transaction timed out while waiting for destination bank" from Zenith bank .

Disbursements to this bank will be failing at this time.
May 27, 03:27 BST
← Incident History Powered by Atlassian Statuspage