Update - Dear Valued Merchant,
We are writing to provide an update on our WhatsApp support channel.
While we previously communicated an expected restoration timeline, we regret to inform you that the channel remains temporarily unavailable due to ongoing technical constraints. We acknowledge the gap between expectation and delivery and sincerely apologize for any inconvenience this may have caused your operations.
Our technical teams are fully engaged and prioritizing resolution. Although a definitive timeline for restoration is not yet available, we are actively working toward a swift and stable resolution and will continue to share updates as progress is made.
In the interim, our support team remains accessible and ready to assist you through the following channels:
• Live Chat: https://app.monnify.com/
• Email: support@monnify.com
• Web Form: https://teamapt-support.zendesk.com/hc/en-gb/requests/new
We appreciate your continued patience and the trust you place in us.
Warm regards,
The Monnify Team
Mar 02, 2026 - 09:07 GMT
We are writing to provide an update on our WhatsApp support channel.
While we previously communicated an expected restoration timeline, we regret to inform you that the channel remains temporarily unavailable due to ongoing technical constraints. We acknowledge the gap between expectation and delivery and sincerely apologize for any inconvenience this may have caused your operations.
Our technical teams are fully engaged and prioritizing resolution. Although a definitive timeline for restoration is not yet available, we are actively working toward a swift and stable resolution and will continue to share updates as progress is made.
In the interim, our support team remains accessible and ready to assist you through the following channels:
• Live Chat: https://app.monnify.com/
• Email: support@monnify.com
• Web Form: https://teamapt-support.zendesk.com/hc/en-gb/requests/new
We appreciate your continued patience and the trust you place in us.
Warm regards,
The Monnify Team
Mar 02, 2026 - 09:07 GMT
Update - Dear Valued Merchant,
Thank you for your continued patience and understanding as we work to restore our WhatsApp support channel.
We understand how important this channel is to your daily operations, and we truly regret the inconvenience its unavailability may have caused you.
After working closely with our partners to ensure a stable and seamless experience, our WhatsApp support channel is projected to be fully operational by Monday, March 2nd, at 8:00 PM.
Our priority has not just been to bring the channel back online but also to ensure it functions reliably and efficiently to support your business needs without disruption.
In the meantime, our support team remains fully available to assist you through the following channels:
• Live Chat: https://app.monnify.com/
• Email: support@monnify.com
• Web Form: https://teamapt-support.zendesk.com/hc/en-gb/requests/new
We deeply appreciate your patience, understanding, and continued trust in Monnify. Please be assured that we are committed to delivering the level of service you expect and deserve.
Warm regards,
The Monnify Team
Feb 24, 2026 - 16:01 GMT
Thank you for your continued patience and understanding as we work to restore our WhatsApp support channel.
We understand how important this channel is to your daily operations, and we truly regret the inconvenience its unavailability may have caused you.
After working closely with our partners to ensure a stable and seamless experience, our WhatsApp support channel is projected to be fully operational by Monday, March 2nd, at 8:00 PM.
Our priority has not just been to bring the channel back online but also to ensure it functions reliably and efficiently to support your business needs without disruption.
In the meantime, our support team remains fully available to assist you through the following channels:
• Live Chat: https://app.monnify.com/
• Email: support@monnify.com
• Web Form: https://teamapt-support.zendesk.com/hc/en-gb/requests/new
We deeply appreciate your patience, understanding, and continued trust in Monnify. Please be assured that we are committed to delivering the level of service you expect and deserve.
Warm regards,
The Monnify Team
Feb 24, 2026 - 16:01 GMT
Update - We are continuing to monitor for any further issues.
Feb 24, 2026 - 16:00 GMT
Feb 24, 2026 - 16:00 GMT
Update - Dear Valued Merchant,
We sincerely appreciate your patience and understanding following our recent communication regarding the temporary unavailability of our WhatsApp support channel.
While we previously communicated an expected restoration time, we regret to inform you that the channel is not yet fully operational. We’re working with the relevant partners to resolve this as quickly as possible and ensure a stable, seamless experience once it is restored.
We apologize for not meeting the earlier communicated timeline and for any inconvenience this may have caused your operations. Please be assured that resolving this remains a top priority for us.
We will provide a further update by 5:00 PM today with a more specific timeline for resolution.
In the meantime, our support team is fully available to assist you through the following channels:
• Live Chat: https://app.monnify.com/
• Email: support@monnify.com
• Web Form: https://monnify-support.zendesk.com/hc/en-us/requests/new
Thank you for your continued trust in Monnify.
Warm regards,
The Monnify Team
Feb 24, 2026 - 10:46 GMT
We sincerely appreciate your patience and understanding following our recent communication regarding the temporary unavailability of our WhatsApp support channel.
While we previously communicated an expected restoration time, we regret to inform you that the channel is not yet fully operational. We’re working with the relevant partners to resolve this as quickly as possible and ensure a stable, seamless experience once it is restored.
We apologize for not meeting the earlier communicated timeline and for any inconvenience this may have caused your operations. Please be assured that resolving this remains a top priority for us.
We will provide a further update by 5:00 PM today with a more specific timeline for resolution.
In the meantime, our support team is fully available to assist you through the following channels:
• Live Chat: https://app.monnify.com/
• Email: support@monnify.com
• Web Form: https://monnify-support.zendesk.com/hc/en-us/requests/new
Thank you for your continued trust in Monnify.
Warm regards,
The Monnify Team
Feb 24, 2026 - 10:46 GMT
Monitoring - Dear Valued Merchant,
Thank you for choosing Monnify and for the trust you continue to place in us.
Following our recent support system upgrade, most of our channels are fully operational. However, our WhatsApp support channel is temporarily unavailable. We understand how important seamless access to support is to your business, and we sincerely apologize for the disruption.
Our team is actively working to restore the WhatsApp channel, and we expect it to be fully functional by Tuesday, February 24th, at 12:00 PM.
In the meantime, our team remains fully available to support you through the following channels:
• Live Chat: https://app.monnify.com/
• Email: support@monnify.com
• Web Form: https://monnify-support.zendesk.com/hc/en-us/requests/new
Your operations matter to us, and we are committed to ensuring you receive timely, dependable assistance at every touchpoint. We appreciate your patience as we complete this final step in strengthening our support experience for you.
Warm regards,
The Monnify Team
Feb 21, 2026 - 09:56 GMT
Thank you for choosing Monnify and for the trust you continue to place in us.
Following our recent support system upgrade, most of our channels are fully operational. However, our WhatsApp support channel is temporarily unavailable. We understand how important seamless access to support is to your business, and we sincerely apologize for the disruption.
Our team is actively working to restore the WhatsApp channel, and we expect it to be fully functional by Tuesday, February 24th, at 12:00 PM.
In the meantime, our team remains fully available to support you through the following channels:
• Live Chat: https://app.monnify.com/
• Email: support@monnify.com
• Web Form: https://monnify-support.zendesk.com/hc/en-us/requests/new
Your operations matter to us, and we are committed to ensuring you receive timely, dependable assistance at every touchpoint. We appreciate your patience as we complete this final step in strengthening our support experience for you.
Warm regards,
The Monnify Team
Feb 21, 2026 - 09:56 GMT
Update - We are continuing to investigate this issue.
Feb 19, 2026 - 13:11 GMT
Feb 19, 2026 - 13:11 GMT
Investigating - Dear Valued Merchant,
Following our earlier notice regarding scheduled maintenance on our support channels, we would like to share a quick update.
The previously announced maintenance has been rescheduled and will now take place from 11:00 PM on Friday, February 20th, to 8:00 AM on Saturday, February 21st.
This migration remains part of our ongoing efforts to improve service efficiency as we transition our support system to a new service entity.
While we do not anticipate any disruption to support services during this period, you may experience minimal delays in response times within the maintenance window.
We sincerely apologize for any inconvenience this change may cause and appreciate your continued patience and understanding.
Warm regards,
Feb 18, 2026 - 12:01 GMT
Following our earlier notice regarding scheduled maintenance on our support channels, we would like to share a quick update.
The previously announced maintenance has been rescheduled and will now take place from 11:00 PM on Friday, February 20th, to 8:00 AM on Saturday, February 21st.
This migration remains part of our ongoing efforts to improve service efficiency as we transition our support system to a new service entity.
While we do not anticipate any disruption to support services during this period, you may experience minimal delays in response times within the maintenance window.
We sincerely apologize for any inconvenience this change may cause and appreciate your continued patience and understanding.
Warm regards,
Feb 18, 2026 - 12:01 GMT
Payment Collection
Operational
Virtual account payments
Operational
Card payments
Operational
Direct Debit
Operational
Disbursements
Operational
Webhooks
Operational
Verification APIs
Operational
BVN match services
Operational
Bank account verification service
Operational
Mobile SDKs & Javascript library
Operational
Merchant Dashboard
Operational
Documentation
Operational
Whatsapp Support Channel
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.