SERVICE DEGRADATION - CARD PAYMENTS
Investigating - Dear Partner,

We are currently having intermittent timeouts for card transactions, which is causing failed card payments.

These challenges originate from our provider. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.
Dec 07, 2025 - 02:22 GMT
Uptime over the past 90 days. View historical uptime.
Payment Collection Degraded Performance
90 days ago
100.0 % uptime
Today
Virtual account payments Operational
90 days ago
100.0 % uptime
Today
Card payments Degraded Performance
90 days ago
100.0 % uptime
Today
Direct Debit Operational
90 days ago
100.0 % uptime
Today
Disbursements Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Verification APIs Operational
90 days ago
100.0 % uptime
Today
BVN match services Operational
90 days ago
100.0 % uptime
Today
Bank account verification service Operational
90 days ago
100.0 % uptime
Today
Mobile SDKs & Javascript library Operational
90 days ago
100.0 % uptime
Today
Merchant Dashboard Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Whatsapp Support Channel Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 7, 2025

Unresolved incident: SERVICE DEGRADATION - CARD PAYMENTS.

Dec 6, 2025
STERLING BANK COLLECTIONS
Resolved - This incident has been resolved.
Dec 6, 14:55 GMT
Investigating - Dear Team,

We are currently not receiving notifications from Sterling bank. This issue affects payments (collections) made via Sterling bank accounts.

We have escalated the matter to Sterling bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other providers, including Wema Bank, Fidelity Bank, GTBank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Dec 6, 14:09 GMT
Dec 5, 2025
NIBBS DOWNTIME
Resolved - Dear Team,
The earlier issue with high response time from the central transfer processor (NIBSS), which affected our disbursement service, has now been resolved. Disbursements are processing normally once again.
Thank you for your patience and understanding.
Dec 5, 14:23 GMT
Investigating - Dear Team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Dec 5, 13:32 GMT
CLOUDFLARE DOWNTIME
Resolved - This incident has been resolved.
Dec 5, 13:03 GMT
Monitoring - Please note that our platforms have fully recovered, and all services are now operating normally.
We will continue to monitor systems closely to ensure stable performance.
Thank you for your patience and understanding.
Dec 5, 09:46 GMT
Investigating - Hello team,
We are experiencing a global outage that is affecting multiple platforms due to a Cloudflare outage.
We apologize for the inconvenience and will provide updates as soon as more information becomes available.
Thank you for your understanding.
Dec 5, 09:15 GMT
Dec 4, 2025
DOWNTIME - WEMA BANK TRANSACTION PROCESSING
Resolved - This incident has been resolved.
Dec 4, 20:47 GMT
Investigating - Hello Team,

We are currently experiencing difficulties in transactions processing to Wema Bank. Consequently, you may encounter "Beneficiary bank unavailable" for disbursement transactions or you may encounter delays in receiving notifications or validating accounts for incoming transactions.

We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.

Other collection providers, including Sterling Bank, Fidelity Bank, GTBank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Dec 4, 14:03 GMT
ACCESS BANK DISBURSEMENT
Resolved - Dear Partner,

Please be advised that transactions to Access bank can now resume as we have confirmed that their service is now up and running.

Thank you for your patience.
Dec 4, 05:55 GMT
Investigating - Hi Team,
Please note that we are receiving " Transaction timed out while waiting for destination bank " error from "Access bank".
Disbursements to this bank will be failing at this time.
Dec 4, 03:44 GMT
Dec 3, 2025
DOWNTIME - FIDELITY BANK DISBURSEMENT
Resolved - Dear Partner,

Please be advised that transactions to Fidelity bank can now resume as we have confirmed that their service is now up and running.

Thank you for your patience.
Dec 3, 02:16 GMT
Investigating - Hi Team,

Please note that we are receiving " Transaction timed out while waiting for destination bank " error from "Fidelity bank".

Disbursements to this bank will be failing at this time.
Dec 3, 00:58 GMT
Dec 2, 2025

No incidents reported.

Dec 1, 2025
NIBSS DOWNTIME | 20251201
Resolved - Dear Team,

The earlier issue with high response time from the central transfer processor (NIBSS), which affected our disbursement service, has now been resolved. Disbursements are now processing successfully.

Thank you for your patience and understanding.
Dec 1, 12:00 GMT
Investigating - Dear Team,

We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.

These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.
Dec 1, 10:20 GMT
DOWNTIME - MONNIFY DASHBOARD
Resolved - Hi team,

Please note that the issue has been resolved. Merchants should now be able to access their Monnify dashboard without any problems.

Thank you for your patience.
Dec 1, 11:51 GMT
Investigating - Dear Partners,

We are sorry to inform you that we're experiencing an issue on the Monnify dashboard, which is affecting access to the merchant web application.

Our technical team is working on this, and updates will be shared on the progress of the resolution as soon as possible.

Thank you for your patience.
Dec 1, 08:42 GMT
Nov 30, 2025

No incidents reported.

Nov 29, 2025
ACCESS BANK DISBURSEMENT
Resolved - Dear Partner,

Please be advised that transactions to Access Bank are now processing successfully as their service have been confirmed up and running.

Thank you for your patience
Nov 29, 13:25 GMT
Investigating - Hi Team,

Please note that we are receiving " Transaction timed out while waiting for destination bank " error from "Access bank".

Disbursements to this bank will be failing at this time.
Nov 29, 03:48 GMT
DOWNTIME - CARD PAYMENTS
Resolved - This incident has been resolved.
Nov 29, 13:00 GMT
Investigating - Dear Team,

We are currently having timeouts for card transactions, which is causing failed card payments.

These challenges originate from our provider. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.
Nov 29, 12:38 GMT
Nov 28, 2025
NOTIFICATION DELAYS – Virtual Account Collections
Resolved - Dear Team,

The earlier delay in receiving payment notifications across some providers has now been resolved and collections are processing as expected.

Thank you for your patience.
Nov 28, 14:41 GMT
Investigating - Dear Team,

We are currently experiencing delays in receiving payment notifications across some providers. This may affect collections processed through these channels.

Our team is actively working to resolve the issue and we will provide an update once normal notification flow is fully restored.

Thank you for your understanding and patience.
Nov 28, 14:18 GMT
Nov 27, 2025

No incidents reported.

Nov 26, 2025
DOWNTIME - CARD PAYMENTS
Resolved - Dear Partners,

We are pleased to inform you that the issue affecting card payment receipts with the card processor (Interswitch) has now been fully resolved, and transactions are processing normally.

Thank you for your patience and understanding.
Nov 26, 14:34 GMT
Investigating - Dear Partners,

Kindly be informed that you may experience challenges receiving payments via cards. The issue is currently being investigated with the card processor (Interswitch).

Resolution is ongoing and an update would be provided once available.
Nov 26, 12:59 GMT
DOWNTIME - UBA DISBURSEMENT
Resolved - This has been resolved; disbursement transactions to UBA bank are now processing successfully.
Nov 26, 12:47 GMT
Investigating - Hi Team,

Please note that we are receiving "System Malfunction" error from "UBA bank".

Disbursements to this bank will be failing at this time.
Nov 26, 09:38 GMT
Nov 25, 2025

No incidents reported.

Nov 24, 2025
DOWNTIME - FIDELITY BANK DISBURSEMENT
Resolved - Disbursement transactions to Fidelity bank are now processing successfully.
Nov 24, 11:59 GMT
Investigating - Hi Team,

Please note that we are receiving "System malfunction by destination institution" error from "Fidelity bank".

Disbursements to this bank will be failing at this time.
Nov 24, 10:27 GMT
Nov 23, 2025

No incidents reported.

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