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Monitoring - A fix has been implemented and we are monitoring the results.
Apr 03, 2025 - 16:07 BST
Apr 03, 2025 - 16:07 BST
Investigating - Dear Team,
Please note that we are receiving "System Malfunction by destination institution" error from Access Bank.
Disbursements to this bank will be failing intermittently at this time.
Apr 03, 2025 - 16:00 BST
Please note that we are receiving "System Malfunction by destination institution" error from Access Bank.
Disbursements to this bank will be failing intermittently at this time.
Apr 03, 2025 - 16:00 BST
Uptime over the past 90 days. View historical uptime.
Payment Collection
Operational
90 days ago
99.84
% uptime
Today
Virtual account payments
?
Operational
90 days ago
99.84
% uptime
Today
Card payments
?
Operational
90 days ago
99.84
% uptime
Today
Disbursements
?
Operational
90 days ago
99.77
% uptime
Today
Webhooks
?
Operational
90 days ago
99.84
% uptime
Today
Verification APIs
Operational
90 days ago
99.84
% uptime
Today
BVN match services
?
Operational
90 days ago
99.84
% uptime
Today
Bank account verification service
Operational
90 days ago
99.84
% uptime
Today
Mobile SDKs & Javascript library
Operational
90 days ago
100.0
% uptime
Today
Merchant Dashboard
?
Operational
90 days ago
99.84
% uptime
Today
Documentation
?
Operational
90 days ago
100.0
% uptime
Today
Whatsapp Support Channel
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 4, 2025
No incidents reported today.
Apr 3, 2025
Resolved -
This incident has been resolved.
Apr 3, 13:30 BST
Apr 3, 13:30 BST
Investigating -
Dear Team,
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 3, 12:02 BST
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 3, 12:02 BST
Apr 2, 2025
Resolved -
This incident has been resolved
Apr 2, 22:34 BST
Apr 2, 22:34 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 2, 11:39 BST
Apr 2, 11:39 BST
Investigating -
Dear Team,
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 2, 11:35 BST
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 2, 11:35 BST
Resolved -
This incident has been resolved.
Apr 2, 09:45 BST
Apr 2, 09:45 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 2, 09:30 BST
Apr 2, 09:30 BST
Investigating -
Dear Team,
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 1, 15:58 BST
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 1, 15:58 BST
Apr 1, 2025
Resolved -
This incident has been resolved.
Apr 1, 22:28 BST
Apr 1, 22:28 BST
Investigating -
Hi Team,
Please note that we are receiving "Beneficiary bank not available" error from Standard Chartered Bank .
Disbursements to these banks will be failing at this time.
Apr 1, 14:40 BST
Please note that we are receiving "Beneficiary bank not available" error from Standard Chartered Bank .
Disbursements to these banks will be failing at this time.
Apr 1, 14:40 BST
Resolved -
This incident has been resolved.
Apr 1, 20:56 BST
Apr 1, 20:56 BST
Investigating -
Dear Partners,
Please be advised that we are currently encountering a "Beneficiary bank not available" error with Wema Bank. As a result, disbursements to this bank will be failing at this time.
We are actively working to resolve the issue and will keep you updated on any developments.
Thank you for your understanding.
Apr 1, 18:32 BST
Please be advised that we are currently encountering a "Beneficiary bank not available" error with Wema Bank. As a result, disbursements to this bank will be failing at this time.
We are actively working to resolve the issue and will keep you updated on any developments.
Thank you for your understanding.
Apr 1, 18:32 BST
Resolved -
This incident has been resolved.
Apr 1, 13:01 BST
Apr 1, 13:01 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 1, 12:57 BST
Apr 1, 12:57 BST
Investigating -
Dear Team,
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 1, 12:49 BST
We are currently experiencing delays in receiving notifications from Wema bank. This issue affects payments (collections) made via Wema bank accounts.
We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, GTBank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 1, 12:49 BST
Resolved -
This incident has been resolved.
Apr 1, 07:29 BST
Apr 1, 07:29 BST
Investigating -
Dear Team,
We are currently experiencing delays in receiving notifications from GT bank. This issue affects payments (collections) made via GTBank accounts.
We have escalated the matter to GTBank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, Wema Bank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Mar 31, 12:37 BST
We are currently experiencing delays in receiving notifications from GT bank. This issue affects payments (collections) made via GTBank accounts.
We have escalated the matter to GTBank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Fidelity Bank, Wema Bank, Sterling Bank, and Moniepoint MFB, remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Mar 31, 12:37 BST
Resolved -
This incident has been resolved.
Apr 1, 01:16 BST
Apr 1, 01:16 BST
Investigating -
Dear Team,
Please note that we are intermittently receiving "Transaction timed out while waiting for destination bank" error from Union Bank.
Disbursements to this bank will be failing intermittently at this time.
Mar 31, 13:28 BST
Please note that we are intermittently receiving "Transaction timed out while waiting for destination bank" error from Union Bank.
Disbursements to this bank will be failing intermittently at this time.
Mar 31, 13:28 BST
Resolved -
This incident has been resolved.
Apr 1, 01:15 BST
Apr 1, 01:15 BST
Investigating -
Dear Team,
Please note that we are intermittently receiving "Transaction timed out while waiting for destination bank" error from GTBank.
Disbursements to this bank will be failing intermittently at this time.
Mar 31, 11:45 BST
Please note that we are intermittently receiving "Transaction timed out while waiting for destination bank" error from GTBank.
Disbursements to this bank will be failing intermittently at this time.
Mar 31, 11:45 BST
Mar 31, 2025
Resolved -
This incident has been resolved.
Mar 31, 11:39 BST
Mar 31, 11:39 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 31, 11:32 BST
Mar 31, 11:32 BST
Investigating -
Dear Team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Mar 31, 11:28 BST
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Mar 31, 11:28 BST
Mar 30, 2025
Resolved -
This incident has been resolved.
Mar 30, 19:04 BST
Mar 30, 19:04 BST
Identified -
Dear Partners,
We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts.
We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.
Mar 30, 18:15 BST
We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts.
We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.
Mar 30, 18:15 BST
Resolved -
This incident has been resolved.
Mar 30, 12:45 BST
Mar 30, 12:45 BST
Investigating -
Hi Team,
Please note that we are receiving "Beneficiary bank not available" from United Bank for Africa Plc.
Disbursements to this bank will be failing at this time.
Mar 30, 10:48 BST
Please note that we are receiving "Beneficiary bank not available" from United Bank for Africa Plc.
Disbursements to this bank will be failing at this time.
Mar 30, 10:48 BST
Resolved -
This incident has been resolved.
Mar 30, 10:46 BST
Mar 30, 10:46 BST
Investigating -
Hi Team,
Please note that we are receiving "Beneficiary bank not available" from Paycom(opay ) Bank.
Disbursements to this bank will be failing at this time.
Mar 30, 03:01 BST
Please note that we are receiving "Beneficiary bank not available" from Paycom(opay ) Bank.
Disbursements to this bank will be failing at this time.
Mar 30, 03:01 BST
Resolved -
This incident has been resolved.
Mar 30, 10:45 BST
Mar 30, 10:45 BST
Monitoring -
Dear partners,
Please note that we are receiving "Beneficiary bank not available" from Union bank .
Disbursements to this bank will be failing at this time
Mar 29, 14:59 GMT
Please note that we are receiving "Beneficiary bank not available" from Union bank .
Disbursements to this bank will be failing at this time
Mar 29, 14:59 GMT
Mar 29, 2025
Mar 28, 2025
Resolved -
This incident has been resolved.
Mar 28, 11:29 GMT
Mar 28, 11:29 GMT
Investigating -
Dear partners,
Please note that we are receiving "Beneficiary bank not available" from Union bank .
Disbursements to this bank will be failing at this time
Mar 28, 09:49 GMT
Please note that we are receiving "Beneficiary bank not available" from Union bank .
Disbursements to this bank will be failing at this time
Mar 28, 09:49 GMT
Mar 27, 2025
Resolved -
This incident has been resolved.
Mar 27, 16:48 GMT
Mar 27, 16:48 GMT
Identified -
Dear Partners,
We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.
We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.
Mar 27, 15:29 GMT
We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.
We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.
Mar 27, 15:29 GMT
Resolved -
This has been resolved and disbursements are now processing fine.
Mar 27, 15:29 GMT
Mar 27, 15:29 GMT
Investigating -
Dear Partners,
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Mar 27, 15:00 GMT
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Mar 27, 15:00 GMT
Resolved -
This incident has been resolved.
Mar 27, 14:07 GMT
Mar 27, 14:07 GMT
Investigating -
Hi Team,
Please note that we are receiving "Beneficiary bank not available " from kuda Microfinance bank .
Disbursements to this bank will be failing at this time.
Mar 26, 14:10 GMT
Please note that we are receiving "Beneficiary bank not available " from kuda Microfinance bank .
Disbursements to this bank will be failing at this time.
Mar 26, 14:10 GMT
Mar 26, 2025
Resolved -
This incident has been resolved.
Mar 26, 08:45 GMT
Mar 26, 08:45 GMT
Investigating -
Dear Partner,
Please note that we are receiving "Beneficiary Bank not available" error from Sterling Bank.
Disbursements to this bank will be failing at this time. Consequently, affecting notifications for collection.
Mar 26, 05:48 GMT
Please note that we are receiving "Beneficiary Bank not available" error from Sterling Bank.
Disbursements to this bank will be failing at this time. Consequently, affecting notifications for collection.
Mar 26, 05:48 GMT
Mar 25, 2025
No incidents reported.
Mar 24, 2025
No incidents reported.
Mar 23, 2025
Resolved -
This incident has been resolved.
Mar 23, 05:58 GMT
Mar 23, 05:58 GMT
Investigating -
Hi Team,
Please note that we are receiving "System malfunction by Destination Bank " error from Standard Chartered Bank Nigeria Ltd..
Disbursements to this bank will be failing at this time.
Mar 21, 04:59 GMT
Please note that we are receiving "System malfunction by Destination Bank " error from Standard Chartered Bank Nigeria Ltd..
Disbursements to this bank will be failing at this time.
Mar 21, 04:59 GMT
Completed -
The scheduled maintenance has been completed.
Mar 23, 04:00 GMT
Mar 23, 04:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 GMT
Mar 23, 00:00 GMT
Scheduled -
Dear Partners,
Please be informed of United Bank for Africa (UBA) scheduled system maintenance, set to take place from
Date: Sunday, March 23rd, 2025.
Time: 12:00 am to 04:00 am.
IMPACT:
During this period, transfers (disbursements) to United Bank for Africa (UBA) accounts may be affected, as their services could be temporarily unavailable.
We appreciate your understanding and patience during this time.
Thank you.
Mar 22, 19:52 GMT
Please be informed of United Bank for Africa (UBA) scheduled system maintenance, set to take place from
Date: Sunday, March 23rd, 2025.
Time: 12:00 am to 04:00 am.
IMPACT:
During this period, transfers (disbursements) to United Bank for Africa (UBA) accounts may be affected, as their services could be temporarily unavailable.
We appreciate your understanding and patience during this time.
Thank you.
Mar 22, 19:52 GMT
Resolved -
This incident has been resolved.
Mar 23, 03:24 GMT
Mar 23, 03:24 GMT
Update -
We are continuing to investigate this issue.
Mar 23, 01:15 GMT
Mar 23, 01:15 GMT
Investigating -
Dear Team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Mar 23, 01:15 GMT
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Mar 23, 01:15 GMT
Mar 22, 2025
Resolved -
This incident has been resolved.
Mar 22, 06:43 GMT
Mar 22, 06:43 GMT
Identified -
Dear Partners,
We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.
We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.
Mar 21, 17:56 GMT
We are currently experiencing delays in receiving notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts and transfers (disbursements) into Wema Bank accounts.
We have escalated the matter to Wema Bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTB, and Moniepoint MFB, remain fully operational and are available as alternatives.
Mar 21, 17:56 GMT
Mar 21, 2025