DOWNTIME - UNION BANK DISBURSEMENT
Update - We are continuing to investigate this issue.
Oct 22, 2025 - 12:28 BST
Investigating - Hello Partner,

We are receiving a "Beneficiary bank not available" error from Union Bank.

Disbursements attempts to this bank will be failing at this time
Oct 22, 2025 - 12:27 BST
Uptime over the past 90 days. View historical uptime.
Payment Collection Operational
90 days ago
100.0 % uptime
Today
Virtual account payments ? Operational
90 days ago
100.0 % uptime
Today
Card payments ? Operational
90 days ago
100.0 % uptime
Today
Direct Debit ? Operational
90 days ago
100.0 % uptime
Today
Disbursements ? Operational
90 days ago
99.88 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Verification APIs Operational
90 days ago
100.0 % uptime
Today
BVN match services ? Operational
90 days ago
100.0 % uptime
Today
Bank account verification service Operational
90 days ago
100.0 % uptime
Today
Mobile SDKs & Javascript library Operational
90 days ago
100.0 % uptime
Today
Merchant Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
Whatsapp Support Channel Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2025

Unresolved incident: DOWNTIME - UNION BANK DISBURSEMENT.

Oct 21, 2025
NIBBS DOWNTIME 20251020
Resolved - Please note this has been resolved.

Thank you for your understanding.
Oct 21, 07:13 BST
Update - We are continuing to investigate this issue.
Oct 20, 15:13 BST
Investigating - Dear Team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Oct 20, 15:03 BST
Oct 20, 2025
DISBURSEMENT DOWNTIME
Resolved - This incident has been resolved.
Oct 20, 15:36 BST
Update - This has been resolved.
Oct 20, 15:35 BST
Investigating - Dear Team,

We are experiencing internal difficulties with disbursements at the moment. Consequently, Merchants may encounter failures/Pending transactions while attempting to transfer funds from their wallets to other banks.

The technical team is currently working on resolving this issue ASAP.

We apologize for any inconvenience this may cause and will keep you informed of our progress.

Thank you for your patience and understanding.
Oct 20, 14:58 BST
Oct 19, 2025
DOWNTIME - MONNIFY DASHBOARD
Resolved - This incident has been resolved.
Oct 19, 08:10 BST
Investigating - Dear Partners,

We are sorry to inform you that we're experiencing downtime on the Monnify dashboard, which is affecting access to the merchant web application.

Our technical team is working on this and updates will be shared on the progress of the resolution as soon as possible.

Thank you for your patience.
Oct 19, 05:29 BST
Oct 18, 2025
DOWNTIME - WEMA BANK DISBURSEMENT
Resolved - This has been resolved.
Oct 18, 16:01 BST
Investigating - Hello Team,

We are intermittently receiving a "Beneficiary bank not available" error from Wema Bank.

Disbursements to this bank will be failing at this time
Oct 18, 12:49 BST
WEMA BANK DOWNTIME
Resolved - This incident has been resolved.
Oct 18, 03:52 BST
Update - This has been resolved.

Disbursements to Wema Bank are now processing fine.
Oct 17, 16:45 BST
Investigating - Hello Team,

We are receiving "Transaction timed out while waiting for destination bank" error from Wema Bank.

Disbursements to this bank will be failing at this time.
Oct 17, 14:41 BST
Oct 17, 2025
Oct 16, 2025

No incidents reported.

Oct 15, 2025
DOWNTIME - WEMA BANK DISBURSEMENT
Resolved - This has been resolved.
Oct 15, 13:42 BST
Update - We are continuing to investigate this issue.
Oct 15, 13:42 BST
Investigating - Hello Team,

We are receiving a "Beneficiary bank not available" error from Wema Bank.

Disbursements to this bank will be failing at this time
Oct 15, 10:38 BST
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025
SERVICE DEGRADATION - CARD PAYMENTS
Resolved - This incident has been resolved.
Oct 12, 13:43 BST
Investigating - Dear Team,

We are currently experiencing Intermittent timeouts on our card transactions, which is causing delayed/failed card payments.

These challenges originate from the provider. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.
Oct 12, 12:24 BST
Oct 11, 2025
SERVICE DEGRADATION - DIRECT DEBIT
Resolved - This incident has been resolved.
Oct 11, 13:21 BST
Investigating - Dear Team,

We are currently having timeouts with direct debit transactions, which is causing pending/failed mandate requests.

These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.
Oct 11, 09:41 BST
Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
NIBBS DOWNTIME
Resolved - This incident has been resolved.
Oct 8, 12:48 BST
Investigating - Dear Team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Oct 8, 12:19 BST
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